We're Hiring Service techs and client specialists!

 Job Title: Service Technician

Location: Greenville, MS or Cleveland, MS

Company: Key Solutions

Position Type: Full-time

Job Overview: Key Solutions is seeking a skilled and motivated Service Technician to join our team. This role involves providing technical support both onsite at client businesses and in-house. The ideal candidate will have a strong background in IT and technical troubleshooting, with the ability to address a variety of issues related to hardware, software, and data backup solutions.

Key Responsibilities:

• Provide onsite technical support to clients, diagnosing and resolving hardware, software, and network issues.
• Perform in-house repairs, upgrades, and maintenance of computer systems and other equipment.
• Install, configure, and troubleshoot data backup solutions for clients.
• Assist with setup and support of new IT infrastructure, including hardware and software installations.
• Maintain detailed service records and communicate with clients about repairs and solutions.
• Offer technical consultations and recommendations to clients for system improvements.
• Ensure timely and accurate completion of service calls, both onsite and in-house.

Qualifications:

• Proven experience in technical support, IT services, or a related field.
• Strong knowledge of computer hardware, software, networking, and data backup systems.
• Ability to troubleshoot and solve technical issues quickly and efficiently.
• Excellent communication skills to explain technical details to non-technical clients.
• Valid driver’s license for traveling to onsite client locations.
• Ability to work independently and manage time effectively.

Preferred Skills:

• Experience with data backup solutions, cybersecurity, and system security.
• Knowledge of networking, including routers, switches, and firewalls.
• Strong understanding of Windows operating systems.

Job Title: Client Support Specialist

Location: Greenville, MS or Cleveland, MS

Company: Key Solutions

Position Type: Full-time

Job Overview: Key Solutions is looking for a friendly, detail-oriented Client Support Specialist to join our team. The ideal candidate will assist clients in person and over the phone, ensuring excellent customer service. IT experience is a plus, as the role involves addressing basic technical questions and offering guidance on our products and services.

Key Responsibilities:

• Greet and assist clients when they walk into the office, ensuring a welcoming environment.
• Answer phones, address inquiries, and provide support to customers in a professional manner.
• Provide product information and basic troubleshooting for IT-related issues.
• Assist clients with scheduling services and setting up appointments.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as data entry and managing service records.
• Support the service technicians with client inquiries and follow-ups.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks while providing top-notch customer service.
• Experience with handling phone calls and resolving customer inquiries.
• Basic knowledge of IT products and services is preferred.
• Ability to troubleshoot and provide guidance for simple tech-related issues.
• Professional demeanor and positive attitude.

Preferred Skills:

• Previous experience in customer service or technical support is a plus.
• Familiarity with computer hardware, software, or data backup solutions.
• Ability to work independently and as part of a team.